Refund and Returns Policy

At Youwe Fashion, customer satisfaction is our top priority. We are committed to providing high-quality products and ensuring a smooth shopping experience. Below are the details of our Refund and Returns Policy:

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is defective, damaged, or incorrect (wrong size, design, or customization error).
  • The return request is made within 7 days of delivery.
  • The product is unused, unwashed, and in its original packaging with tags intact.

2. Non-Returnable Items

We cannot accept returns for the following:

  • Customized or personalized products as per customer requirements.
  • Products that have been used, altered, or damaged after delivery.
  • Clearance sale items or promotional products.

3. Refund Process

  • Refunds will be processed after we receive and inspect the returned item.
  • The refund will be issued to your original payment method within 7-10 business days.
  • For Cash on Delivery (COD) orders, refunds will be transferred to your provided bank account or as store credit.

4. Exchange Policy

  • Exchanges are allowed for size or design-related issues on non-customized products.
  • To initiate an exchange, contact us within 7 days of delivery.

5. Return Shipping Charges

  • If the return is due to an error on our part (defective/damaged product), we will cover the shipping charges.
  • For other return reasons, the shipping cost must be borne by the customer.

6. Steps to Request a Return or Refund

  1. Contact Us: Email us at [Your Email Address] or WhatsApp us at [Your Contact Number] with your order details and reason for the return.
  2. Approval: Our team will review your request and provide instructions for the return process.
  3. Return Shipment: Pack the product securely and ship it to the address provided by our team.
  4. Refund/Exchange: Once the returned item is received and inspected, we will process your refund or exchange promptly.

7. Contact Information

For any questions regarding our Refund and Returns Policy, feel free to reach out to us: